Frequently Asked Questions

Guaranteed Ride Home (GRH) Program

The Guaranteed Ride Home (GRH) program is a FREE service that pays for your Uber, Lyft or taxicab ride to get you home from work if an emergency arises that requires you to leave work early or if you unexpectedly have to work late.

The Guaranteed Ride Home (GRH) program provides 6 (six) FREE Uber, Lyft or taxicab rides home to commuters who carpool, vanpool, ride transit, bike, or walk to work at least three days a week. To be eligible you must live or work in Miami-Dade, Broward, Palm Beach, St. Lucie, Martin, Monroe or Indian River counties.

For more information, please visit:

https://1800234ride.com/guaranteed-ride-home/what-is-the-guaranteed-ride-home-grh-program/

Eligible “emergency” situations include the following:

  • Illness of the commuter or a member of his/her immediate family.
  • Unscheduled/unplanned overtime or extended work hours.
  • Carpool/Vanpool driver’s or passenger inability to make the scheduled trip home due to an unexpected work schedule or illness.
  • Regular transit service is unavailable or inaccessible.

 

You will ONLY be picked up from your work address on your South Florida Commuter Services (SFCS) profile. You will not be able to utilize your voucher for a Guaranteed Ride Home (GRH) trip if you request a ride from another location.

As part of the Guaranteed Ride Home (GRH) program, you will receive up to 6 (six) GRH rides per year. The six GRH rides will be automatically replenished (to 6) on October 1st annually. Unused GRH rides will not carry over to the new year.

Your six GRH rides will be automatically replenished (up to 6) on October 1st annually. Unused GRH rides will not carry over to the new year.

You must previously be a registered commuter with South Florida Commuter Services (SFCS). Registered SFCS commuters must call 1-800-234-RIDE (7433) to request a free GRH ride. Our Customer Service Representatives will do the rest.

Some after-hours trips, or if you elect to use a taxicab (as an alternative to Uber/Lyft), you will need to log into your SFCS profile at www.1800234ride.com, download, redeem, and print out your paper voucher. Your paper voucher must be presented to the taxicab driver prior to the start of the GRH ride. Please have your paper voucher ready before calling SFCS at 1-800-234- RIDE (7433) to request a GRH ride.

As a registered commuter, you can access your vouchers by logging into your SFCS profile.

On your SFCS profile click on “My Rewards”, then click on “Show Details and Inventory” below and click on “GRH Voucher (In Stock) 1 Point.”  Redeem your voucher using 1 point, and you will have access to your GRH voucher.  Print this voucher out and hand it to the taxi driver at the beginning of the GRH ride when you are picked up.

Any altered voucher will be render invalid.

UBER/LYFT OPTION

If requesting a GRH ride using Uber/Lyft, you do not need to have a printed voucher on hand. Simply call us at 1-800-234-RIDE (7433).

You can start requesting free GRH rides 24 hours after receiving your South Florida Commuter Services (SFCS) registration confirmation email. Please allow approximately 48 hours for your registration to be processed.

No. As part of the Guaranteed Ride Home (GRH) program, you must call SFCS at 1-800-234-RIDE (7433) and one of our friendly Customer Service Representatives will process the free GRH ride request on your behalf. Any unauthorized GRH rides will not be reimbursed and may result in termination from the program.

TAXICAB OPTION

Yes. Simply call us at 1-800-234-RIDE (7433) to request your free GRH ride.

UBER/LYFT OPTION

Currently, Uber/Lyft options are available Monday through Friday from 8 am to 6 pm. If requesting a free GRH ride using Uber/Lyft, simply call us at 1-800-234-RIDE (7433).

No, you do not need to have the Uber/Lyft app or have an Uber/Lyft account. Once we make the arrangements for an Uber/Lyft driver to pick you up, you will receive all of the details of the ride via text message on your mobile phone. Our Customer Service Representatives can also provide you information on your upcoming ride over the phone.

You will provide your printed GRH voucher to the taxicab driver as payment (gratuity is not included with the voucher). Vouchers must be provided to the taxicab driver at the beginning of the GRH ride. Taxicab drivers will not accept photocopies, facsimiles, or expired vouchers. If you do not have a valid GRH voucher available for payment at the time of your ride, you will be responsible for payment. Participants will not be reimbursed for those services rendered.

No. The Guaranteed Ride Home program is ONLY to be used for rides from your place of employment to your home or Park and Ride lot in the event of UNEXPECTED emergencies or if you are working late without prior notice. Your pickup location must be the work address in your SFCS profile.

The six GRH rides will be automatically replenished (to 6) on October 1st annually.

No. Using another participant’s GRH ride is considered a violation of the program. Both you and the account owner of the GRH ride will receive a violation which may result in immediate termination from the program for up to one year.

Yes. South Florida Vanpool riders who are registered with South Florida Commuter Services are entitled to free GRH rides if the vanpool breaks down. If all members in the vanpool are going to the same location (i.e., Park and Rides, Transit Hubs, etc.), then the group may use one (1) GRH ride. However, if the members of the group are going to separate locations, each member must use his/her own GRH ride.

PLEASE NOTE: If your South Florida Vanpool vehicle breaks down on your way to work, you must call South Florida Vanpool for assistance.

95 Express 3+ Carpool Program

  • Save Money.
  • Toll-Exempt on the I-95 Express lanes.
  • Help the environment.
  • Eligible for the free Guaranteed Ride Home program.

The program consists of three or more people traveling to or from work/school at least three days a week. The program will allow you to use the 95 Express lanes toll-free as well as becoming eligible for the Guaranteed Ride Home Program (GRH). For registration, please call 1-800-234-RIDE (7433) or visit:

https://1800234ride.com/95-express-lanes/3carpools/



 

Each participant can register up to two vehicles.

Unfortunately, no. The new vehicle must be properly registered with South Florida Commuter Services. Please contact us immediately at 1-800-234-RIDE (7433) to update your SFCS file to avoid any potential toll charges.

Only registered 95 Express vehicles that meet the program requirements should shield their SunPass transponders to avoid the toll amount being deducted from their SunPass account.

To continue qualifying for 3+ Carpool toll exemption, you must renew your and carpoolers’ account annually.

Yes, you can! To find a carpool match simply create an account with South Florida Commuter Services by visiting:

https://commute.1800234ride.com/#/dashboard

Type in your start and destination address and a list of carpool matches will appear. (Personal information will be kept confidential and is only accessible to South Florida Commuter Services (SFCS).

Once you find a match, all eligible 3+passenger carpools must register with South Florida Commuter Services (SFCS) to take advantage of the many carpool program benefits. Please call 1-800-234-RIDE (7433) or visit:

https://1800234ride.com/95-express-lanes/3carpools/



 

Taxicabs and Transportation Networks Companies (TNCs), like Uber and Lyft do not qualify for the 95 Express 3+Carpool program.

To qualify for the 3+ Carpool program, you will need to commute with a minimum of three commuters of legal driving age that commute to and from work/school in one vehicle.

To qualify for the regular Carpool program, the requirement is of two commuters of legal driving age that commute to and from work/school in one vehicle. By registering to the Carpool program, you will be automatically eligible for the Guaranteed Ride Home (GRH) program. For more information, please call 1-800-234-RIDE (7433) or visit:

https://1800234ride.com/carpool/



 

Yes. To be eligible and take advantage of the Guaranteed Ride Home (GRH) program, all carpool participants must be properly register with SFCS.

Unfortunately, it does not. To qualify as a carpool, all commuters must be commuting to and from work/school and be at least 16 years old with a valid Driver’s License.

Transit

  • Saves money.
  • Reduces gas consumption.
  • Save on car maintenance.
  • Reduces your likelihood of being in an accident.
  • Eligible for the free Guaranteed Ride Home program.

To qualify you must use mass transit at least three days a week. Please register with South Florida Commuter Services (SFCS), by calling 1-800-234-RIDE (7433) or visiting the link below:

https://1800234ride.com/your-options/mass-transit/



 

Following are several transit options available.

  • Bus
  • Train
  • Metro Mover
  • Trolley
  • Bike/Walking

For more detailed information on fares, schedules and more. Please visit:

Miami Dade Transit https://www.miamidade.gov/global/home.page

Broward County Transit https://www.broward.org/

Palm Beach County http://discover.pbcgov.org/



 

Parking Permit Program

To qualify for a parking permit, you must either carpool with a minimum of two people or drive a Hybrid/EVs/LEVs vehicle to work or school.

College/University

How do I register/renew my parking permit for College/University?

Please visit https://1800234ride.com/university-tdm-form/

What is the validity for my school parking permit?

School parking permits must be renewed every semester.

Employer/Workplace

How do I register/renew my parking permit for my workplace?

Please visit https://1800234ride.com/employer-tdm-form/



 

Workplace parking permits renewals vary between three, six or twelve months. For more information, please contact us by email at info@1800234ride.com or calling 1-800-234-RIDE (7433).

Once you register with South Florida Commuter Services (SFCS), your parking permit will be provided to you via email within 7-10 business days. You must print the parking permit and place it on the dashboard of the registered vehicle.

No. Parking permits are assigned. You may only park in the space assigned to you. If you are carpooling, please park on the designated parking spaces for Carpoolers. If you drive a Hybrid/EVs/LEVs, please park on the designated parking spaces for Hybrid/EVs/LEVs drivers.

Vanpool Program

  • Save money.
  • Toll-Exempt on the I-95 & I-75 Express Lanes.
  • Lower auto insurance.
  • Spend less on personal vehicles.
  • Eligible for the free Guaranteed Ride Home program.
  • Emergency roadside service.

Typically, a group of 4 to 15 commuters who regularly travel to and from work in a comfortable van or SUV.

To qualify/register for the Vanpool program and to receive benefits, you must actively be a member of the Commute by Enterprise Vanpool program to commute to work. You may register here for Vanpool benefits:

https://1800234ride.com/register-your-vanpool/



 

If you are interested in joining and/or participating in an existing Vanpool, please visit https://www.commutewithenterprise.com/en/faqs/how-do-i-get-started.html to get started and/or contact South Florida Vanpool at 1 (800) 826–4967 and one of the Vanpool friendly customer service representatives can assist you with any questions/concerns you may have.

Your monthly costs for Vanpool would depend on the vehicle type, amenities, and commute distance. Everyone in your group will split the cost of the ride and fuel. Government and company subsidies may lower the cost of your monthly payment. For more information, please contact 1-800-826-4967 or visit:

https://www.commutewithenterprise.com/en.html

 

95 Express Hybrid/EVs/LEVs Program

95 Express is made up of optional travel lanes, located on I-95 in Southeast Florida (Miami Dade & Broward County) that customers can choose to use when they want a more predictable travel time. Customers in the 95 Express lanes pay a dynamically priced toll that increases as traffic begins to build in the express lanes and decreases as traffic reduces. The 95 express lanes are designed with a limited number of entrance and exit points to serve longer, more regional trips.

For more information please visit:

https://95express.com/



 

Anyone with a SunPass transponder and/or a compatible transponder (ex: OOCEA E-Pass, Lee County Leeway, North Carolina Quick Pass, Georgia Peach Pass) can use the express lanes by paying the associated tolls. Tolls fluctuate based on the level of congestion.

  • Registered carpools with 3+participants.
  • Registered Hybrid/ILEVS vehicles.
  • Registered South Florida Vanpools.

Yes! The High Occupancy Vehicle (HOV) decal is required prior to registering/renewing your 95 Express Hybrid registration. You must have a current/up-to-date State issued HOV registration to qualify for the program.  For more information on what vehicles qualify as an ILEV and on how to obtain an HOV decal, please visit:

https://www.flhsmv.gov/motor-vehicles-tags-titles/high-occupancy-vehicle-decal/



 

The 95 Express Lane program DOES NOT include any other express facilities. Only the I-95 Express Lanes.

Do not panic. Continue driving to the first available exit and contact SunPass immediately for assistance with toll charges at 1-888-865-5352.

The High Occupancy Vehicle (HOV) decal allows registrants to drive on the HOV lanes at any time regardless of its occupancy. The HOV decal should be placed on the lower right-hand side of the rear window.

For the HOV decal registration/renewal, please visit:

https://www.flhsmv.gov/pdf/forms/83027.pdf

The 95 Express decal allows registrants to drive on the I-95 express lanes toll-free. The 95 Express decal should be placed on the inside lower left driver’s side of the windshield of your vehicle.

For the 95 Express Hybrid program, please visit:

https://1800234ride.com/95-express-lanes/hybrids-evs-levs/



 

You are eligible to request a toll reimbursement if you are an “active” member of the South Florida Commuter Service (SFCS) program. Please visit https://1800234ride.com/credit-request-form/ or contact us at 1-800-234-RIDE (7433).

Only registered 95 Express vehicles that meet the program requirements should shield their SunPass transponders to avoid the toll amount being deducted from their SunPass account.


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